Terms & Conditions

Shopping

When making your purchase through PayPal we receive confirmation of payment which includes your name, email address, and postal address as it appears in your PayPal account. We use this to verify the postal address of user. We do not share your information with third parties.

Delivery

Whilst some items may be in stock, jewellery and home decor is generally made to order. You can usually expect dispatch within 14 days (and normally faster) but this is not guaranteed. However, I will always try to meet your deadlines where possible so please get in touch before buying if your order is more urgent and I will do my best to help. I aim to respond to messages and emails within 24hours (not including Bank Holidays).

Delivery is currently to UK mainland addresses only. I use Royal Mail standard delivery (estimate 3-5 days). If you would like to opt for a different delivery service get in touch and I can invoice you for any additional cost.

Buying online – your rights

As a small independent retailer, Stevie Davies Glass aims to ensure that you are happy with your purchase.
When buying online in the UK you have certain rights.
If you need to cancel an order you are responsible for returning the items within 14 calendar days of cancelling. Earrings are exempt from returns for reasons of hygiene. Refunds (not including p&p) will be paid within 14 calendar days after returning the goods, or evidence that they were returned. Please ensure you retain proof of postage as evidence of returning goods. You must cover the cost of returning the item. Please note that custom orders are made to order and are therefore exempt from the returns policy.
If your goods are faulty please alert the seller immediately for refund or replacement. Please retain all original packaging. You may be asked to return the item, in which case a postage label covering the cost of postage will be emailed to you to print off. Please obtain a proof of posting.
The seller retains the right to refuse a sale.
Should you have any issues with your order, please contact Stevie Davies Glass immediately for full support.

Privacy

Who we are

Stevie Davies Glass
Banks Mill Studios, 71 Bridge Street, Derby DE1 3LB
Website address: https://stevie-davies.co.uk

What personal data we collect and why we collect it

Contact forms

For users that submit a contact (if any), we also store the personal information they provide on their form.

Cookies

Full information on cookies can be read at stevie-davies.co.uk/cookie-policy-uk

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.) and links. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use statistical data from WordPress and Google Analytics to monitor website use. This information is anonymous.

Who we share your data with

We do not share your account data with third parties.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

We do not share your account data with third parties.

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